For most nurses, knowing what to say when our patients have big emotions is really challenging and uncomfortable in the beginning. Fortunately, there are a lot of resources on how to handle these situations. Unfortunately, not all the advice works equally well. This week we’re looking at a popular communication techniques that nurses are taught and the three reasons why I don’t recommend it, why it could backfire, and what to do instead. You could try it and learn the hard way, or you can just listen to this episode!
Thanks for listening! Don't forget to review and subscribe so you hear more of what you like.
For most nurses, knowing what to say when our patients have big emotions is really challenging and uncomfortable in the beginning. Fortunately, there are a lot of resources on how to handle these situations. Unfortunately, not all the advice works equally well. This week we’re looking at a popular communication techniques that nurses are taught and the three reasons why I don’t recommend it, why it could backfire, and what to do instead. You could try it and learn the hard way, or you can just listen to this episode!
Thanks for listening! Don't forget to review and subscribe so you hear more of what you like.